Refund & Returns Policy

REFUNDS & RETURNS POLICY
Effective Date: February 28, 2025
Last Updated: February 28, 2025

At The Sticker Era, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refunds policy to make the process as smooth as possible. Please read the details below to understand how to request a return, refund, or exchange.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges for physical products (stickers and crafts) under the following conditions:

  • The item must be unused, in its original packaging, and in resalable condition.
  • Returns must be initiated within 14 days from the delivery date.
  • Items that are damaged due to customer handling, improper use, or normal wear and tear cannot be returned.
  • Custom or personalized items are non-refundable and non-returnable, except in cases of errors or defects.

2. Non-Returnable & Non-Refundable Items

  • Digital products (if applicable)
  • Custom-made or personalized orders
  • Sale or clearance items

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us – Email us at [email protected] with the subject “Return Request – [Your Order Number]” and provide:
    • Your full name and order number.
    • The reason for your return.
    • Photos of the product (if defective or damaged).
  2. Wait for Approval – Our team will review your request within 2-3 business days and provide return instructions.
  3. Ship the Product – Once approved, you will receive a return address. You are responsible for the return shipping costs unless the item is defective or incorrect.
  4. Receive Your Refund or Exchange – After receiving and inspecting the return, we will process your refund or exchange within 5-7 business days.

4. Refunds Process

  • Refund Method: Refunds are issued to the original payment method.
  • Processing Time: It may take 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
  • Digital refund: All Digital products are NON REFUNDABLE!
  • 5. Exchanges

We allow exchanges under the following conditions:

  • You may exchange an item for another of equal value (subject to availability).
  • If the replacement item costs more, you will need to cover the price difference.
  • Exchanges follow the same return process outlined above.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at [email protected] with photos and order details. We will provide a free replacement or a full refund, including shipping costs.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective item, incorrect order).
  • We recommend using a trackable shipping method for all returns, as we are not responsible for lost packages.

8. Contact Us

If you have any questions about our Refunds & Returns Policy, please reach out to us:

📧 Email: [email protected]
📍 Address: 1819 Via Invierno, Roseville, CA 95747, USA
🌐 Website: www.TheStickerEra.com

Thank you for shopping at The Sticker Era! Your satisfaction is our top priority.